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Privacy Policy

1. Introduction and General Terms

Pack-It-Up Pack-It-In is committed to protecting you and your family's personal data when you are using Pack-It-Up Pack-It-In services. This Privacy Policy relates to our use of any personal data you provide to us through our website www.packitup-scotland.com (the “Website”) and as a customer of Pack-It-Up Pack-It-In. In order to provide you with Pack-It-Up Pack-It-In services, we may collect and process personal data about you. This privacy policy (“Privacy Policy”) therefore explains the following:

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  • what personal data Pack-It-Up Pack-It-In may collect about you;

  • how Pack-It-Up Pack-It-In will use the personal data we collect about you;

  • the reason and lawful basis for Pack-It-Up Pack-It-In using your personal data;

  • when Pack-It-Up Pack-It-In may use your personal data to contact you;

  • whether Pack-It-Up Pack-It-In will disclose your personal data to anyone else;

  • how long Pack-It-Up Pack-It-In will retain your personal data;

  • your rights in respect of the personal data you have provided to Pack-It-Up Pack-It-In; and

  • the use of cookies on the Pack-It-Up Pack-It-In website and how you can remove these cookies.

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As set out above, Pack-It-Up Pack-It-In is committed to safeguarding your personal data.

 

Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal data, including the Data Protection Act 1998 and, from 25 May 2018, the General Data Protection Regulation, which became the UK GDPR following the end of the transition period for the UK leaving the European Union, 31 December 2020 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

 

2. What information will Pack-It-Up Pack-It-In collect about me?

Here are all of the different ways you can engage with Pack-It-Up Pack-It-In and what information we collect about you for each one:

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2.1 When obtaining a price for storage

If you are requesting a price through the Pack-It-Up Pack-It-In website, in store or over the telephone, we collect the following personal data from you; your title, first name, surname, email address, telephone number and postcode.

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We also ask which store you are wishing to receive a price from, the type of customer you are (i.e. a domestic or business customer), when you want your storage to start and an approximation of how long you want the storage for. We ask the reason you need storage, for example moving home, decluttering, home improvements etc.

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If you are a business and are requesting a storage price from us, we will also ask you to confirm your relevant business sector and a URL for your business website (if you have one).

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2.2 When making a storage reservation

If you are reserving a storage room or office with Pack-It-Up Pack-It-In through email, over the telephone or face to face in store, in addition to the information we have collected from you when obtaining a price (see above paragraph), we also collect your full postal .

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2.3 Website information

Pack-It-Up Pack-It-In also uses cookies (see paragraph 7 below for details) and will process your IP address when you navigate the Website (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you.

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3. How will Pack-It-Up Pack-It-In use my personal data?

Pack-It-Up Pack-It-In will use your personal information for the following purposes:

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3.1 When obtaining services following receipt of a price:

  • to provide the requested services to you and receive payment for those services;

  • to send you a reservation email and other details necessary for the services requested;

  • to contact you by telephone to confirm any reservations made and to discuss the next steps

  • for compliance with legal, regulatory and other good governance obligations;

  • for administrative and any similar related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

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This will only be limited to the customer’s name and storage unit number and will be deleted after 12 months.

 

3.2 When using the Website generally:

IP addresses are used to identify your location, the number of visits from different countries and also to block disruptive use;

to analyse and improve the services offered on the Website e.g. to provide you with the most user-friendly navigation experience; and

if you post or send offensive, inappropriate or objectionable content anywhere on or to the Website, or otherwise engage in any disruptive behaviour on packitup-scotland.com, Pack-It-Up Pack-It-In may use your personal information to stop such behaviour and, where Pack-It-Up Pack-It-In reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), Pack-It-Up Pack-It-In may use your personal information to inform relevant third parties, including law enforcement agencies about the content and your behaviour.

Inappropriate content within customer reviews will not be displayed on the Pack-It-Up Pack-It-In website. This includes: off topic reviews not related to the service provided, content that contains links to other websites, email addresses and telephone numbers, content that contains obscene, profane or offensive language, hate speech or any content that discriminates or is offensive to individuals or groups based on race, ethnic origin, religion, disability, gender, age, nationality, sexual orientation or gender identity.

This list of processing activities and the personal data we process, may be updated from time to time. Where Pack-It-Up Pack-It-In proposes using your personal information for any other uses we will ensure that we notify you first.

 

4. What is the lawful basis for Pack-It-Up Pack-It-In to use my personal data?

The processing of your personal data as set out above, is done on the lawful basis that it is necessary for the legitimate interests pursued by Pack-It-Up Pack-It-In, which do not unfairly prejudice your rights and freedoms or personal legitimate interests. Our basis for processing your personal data is based on legitimate interests for the enquirer.

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5. How long will Pack-It-Up Pack-It-In keep my personal information?

Your personal data will not be kept for longer than is necessary to fulfil the specific purposes outlined in this Privacy Policy, and to allow us to comply with our legal requirements.

 

Any data we do hold onto will be anonymous. Any personally identifiable information such as your name, address, date of birth and telephone number will be deleted after a defined period.

 

The rest of the data is therefore anonymous and will be used to analyse general market and website trends but without an identifiable personal information.

 

For avoidance of doubt, here are the data retention periods for each of the circumstances where we would hold personal data:

 

5.1 When requesting a self storage price

If you have requested a storage price from us over the telephone, email or in store, and we have created an enquirer record of you, we will delete your personal data 12 months after the date of your last contact with us.

 

5.2 Retention in case of legal claims

We may retain your personal data for the period in which you might legally bring claims against us (in the UK this means we will retain it for 7 years) if and to the extent this is relevant; and

 

5.3 Retention in case of compensation claims

We may retain your personal data for the period in which you might legally bring claims against us (in the UK this means we will retain it for 7 years) if and to the extent this is relevant.

 

5.4 Retention in accordance with legal and regulatory requirements

We will consider whether we need to retain your personal data after the period of retention in the case of claims (above) because of a legal or regulatory requirement. Some or all of these criteria may be relevant to retention of your personal data collected in connection with our products and services.

 

6.  CCTV

We have installed CCTV in all of our storage premises covering both internal areas & the exteriors of the buildings. This is for the purpose of staff and public safety, building security, crime prevention/detection & for the security of our premises and our customers’ possessions. We consider CCTV is a key selling point for self storage.

 

The resolution on the images is generally not high enough to clearly identify individuals in areas outside the reception area, more a case of alerting staff that there is something untoward going on which would lead the staff to go and investigate and showing the customers/prospects that this is what they are doing.

 

Images captured on CCTV will not be kept for longer than necessary, typically this is up to 60 days and is then automatically overwritten. However on occasions there may be a need to keep images for longer, for example where an incident is being investigated.

 

7.  Cookies Policy - Information the Pack-It-Up Pack-It-In website collects from you

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

 

Cookies record information about your online preferences and allow us to tailor the Websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the Website features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. During the course of any visit to Pack-It-Up Pack-It-In.co.uk, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

 

8.  Do I have a right to complain about the processing of my personal data by Pack-It-Up Pack-It-In

Yes. If you would like to ask any questions or raise any concerns with the way in which Pack-It-Up Pack-It-In processes your personal data or complies with your legal rights under the data protection laws, please feel free to contact us in the first instance, using the contact details set out below.

 

Notwithstanding the above and without prejudice to any other administrative or judicial remedy you might have, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office directly, if you consider that we have infringed applicable data protection laws when processing your personal data.

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